Support
We provide personal e-mail support for Nets Easy to e-conomic. Real answers from real people — no auto-generated replies — normally within 24 hours. For step-by-step guides, see our Help page.
Include your company name and e-conomic agreement number so we can help faster.
Common questions
How do I connect e-conomic?
Install the App from the e-conomic Marketplace. You'll be redirected back here to finish setup — we use e-conomic's secure grant-token model, so no e-conomic password is ever stored.
Where do I get my Nets Easy API key?
Log in to the Nets Easy portal, create a Report API secret key, and paste it during onboarding or in Settings → Connections.
Will a payment be imported twice?
No. Each payment is tracked by its Nets Easy id, so re-running a sync skips anything already booked.
How do I remove my data?
Disconnect your accounts in Settings, delete your account from Settings, or email us to request full deletion. Uninstalling the App from e-conomic revokes our access immediately.